Accountancy
121
Agriculture, Fishing
2
Finance, Insurance
96
Call Centres
1
Catering & Hospitality
109
Construction, Property
97
Customer services
81
Defence/Armed Forces
64
Education
3
Electronics
84
Engineering, Manufacturing 119
Graduate, Trainees
50
Healthcare & Nursing
82
Human resources
71
IT & Internet
438
Legal
62
Management consultancy 64
Marketing, Advertising, PR 68
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
7
Recruitment sales
87
Retail, Wholesale
70
Restaurant & Food Service 8
Sales
99
Science
17
Secretarial, Administration 20
Security
0
Senior appointments
10
Telecommunications
4
Transport, Logistics
4
Travel, Leisure, Tourism
19
Other
52
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 671 |
| Post:IT Support Engineer
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Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Cardiff
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| The announcement text: |
Based in Leeds and reporting to the IT Manager the individual will have initial responsibility for the following areas:
? You will be the key initial point of contact for for issues such as IT support (both Hardware and Software) and other IT related issues.
? Upon logging incoming calls you will provide call filtering and first line IT support.
? Call management will be a key part of the role, as you will be responsible for escalating calls from first line support upwards, and to external partners. You will monitor calls from start to finish until they are closed.
? Various 2nd line Support duties are also part of this role.
? Direct attention towards improving structure and profiles of users and utilization of facilities available.
? The ability to grasp new concepts*ideas and convey these across to users is essential in this ever-growing, fluid organization.
? Analysis of call statistics to record trends and patterns
? Provide support and assistance with projects as directed.
Abilities and requirements
The candidate for this role must have a very good working knowledge of Windows XP and MS Office 2003, with the ability to reinstall, reconfigure and fully support. Knowledge of other MS client operating systems also an advantage. Candidates ideally must be MCP qualified or display equivalent knowledge.
The ability to administer Windows 2003 servers, fully support Microsoft Outlook in an MS Exchange 2003 environment, experience of TCP*IP networking and the ability to install most types of commonly required hardware are also highly desirable competences.
The applicant will have a keen interest in learning about software and IT systems as well as good problem diagnosis skills. Good interpersonal skills with the ability to communicate information efficiently to other team and staff members is also critical to this position, as is a good telephone manner.
The candidate for this role will possess a full UK driving licence as they may be required to travel from time to time and must not be adverse to occasional stopovers.
Knowledge of WAN?s, VPN?s, Trend, MS CRM, MS Great Plains, FlyingSPARK, Paragon also an advantage.
Experience: 2-3 years in a similar support role.
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| Contact information |
| Employer: |
|
| Email: |
1339@jobinbradford.informnow.com
|
| Phone: |
01924 888185
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|
| |
Publication date: 2009-03-31 22:23:35
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